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Fireplace Policies & Information

The following applies to all GAS fireplaces, logsets and heaters.

  • Not for use with any well-head gas.
  • Not recommended for use in elevations above 5,000 feet.

The following applies to ALL fireplaces, logsets and heaters.

  • Heating area's are estimates based on 8 ft ceilings. Actual heating needs may vary based on conditions of use, insulation, and other local factors.
  • Variations in color will occur.
  • Due to ongoing product development specifications are subject to change without notice.
  • Bathroom installations may not exceed 6,000 BTU's
  • The maximum bedroom BTU for bedroom use is 10,000 BTU's
  • Customer is responsible for ensuring their unit meets with local guidelines and regulations
  • Installation must be performed by a licensed professional
  • A used, or installed fireplace cannot be returned
  • A fireplace cannot be returned if it is not in the original packaging
  • Shipping times vary and delivery can take up to 7 weeks. Contact us with any questions
  • Delivery is to the curb, or as close as the truck can get to the house