Return PolicyHow Do I Return My Order?
We understand that when you order stuff online, you can’t try the shoes on or take a fixie bike for a test ride. So when you receive an item and it’s too roomy or the bike’s color clashes with your spandex bodysuit, let us know within 60 days and as long the item is still in brand new condition in its original box, we’ll take it back!
Send us an email to firstname.lastname@example.org with your original order number, what item you are returning, and your name. We will issue an RMA # (returns cannot be accepted without an RMA #).
The return shipping is on your dime, and since we offer free shipping, our actual outbound shipping costs will be deducted from your refund. We may assess up to a 20% restocking fee if the item has signs of wear. The pro-build/pro-tune service is non-refundable. Here are a few questions to ask yourself as you consider returning something:
Every time I order something through the interwebs and have it show up at my door a few days later I think it’s nothing short of a miracle. But remember, sometimes an item may have traveled halfway around the world (amazing!) before you get it and on occasion the package gets a little roughed up. If an item is delivered to you damaged from shipping, missing any pieces, or we made an error which cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you.
What if my item arrived damaged? Our bikes and other items are specifically packaged to withstand shipping issues. If your item arrives and looks damaged, or parts are missing, please notify us within 7 days. We will work with UPS on your behalf and make every effort to help you obtain the necessary replacement parts as quickly as possible, at no extra cost to you.
Our products are made to last for years and are covered by a generous warranty. The warranty doesn’t cover abuse, misuse, accident, neglect, theft or improper assembly, though, such as the following:
Like if you run your inflatable SUP board onto the beach while trying to out-paddle Jaws’ baby brother and the fin snaps off
You park your bike on the train tracks for just a few minutes while you pop into the convenience store for a sports drink
You put the bike together using your dad’s Swiss army knife and a rusty can of WD40
Online price adjustments can be made within 2 weeks of the original purchase to receive sale pricing if the exact size and color are currently in stock.
Our goal is to make buying online easy, safe and efficient. If you have any questions, please contact us via email or call us at (855) 762-3245